Privacy Policy

1. Introduction

Oqren ("we", "our", or "us") operates oqren.com and provides managed database hosting and infrastructure services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform or visit our website.

By accessing or using Oqren's services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email address, password)
• Billing and payment information (processed securely via our payment provider)
• Support requests, survey responses, and communications with our team
• SSH public keys and access credentials you configure

2.2 Information Collected Automatically

• Log data: IP addresses, browser type, pages visited, timestamps
• Usage metrics: database queries, storage consumed, API call volume
• Device information: operating system, hardware model, browser version
• Cookies and similar tracking technologies (see Section 6)

2.3 Your Data

We do not access or read the contents of the databases you host on our infrastructure unless explicitly required to provide technical support and only with your permission.

3. How We Use Your Information

We use the information we collect to:

• Provision, operate, and improve our database hosting services
• Process transactions and send related billing communications
• Send technical notices, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns to improve performance and reliability
• Detect, investigate, and prevent fraudulent transactions and other illegal activity
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Information Sharing and Disclosure

We may share your information only in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our platform (e.g., payment processors, infrastructure vendors), bound by confidentiality agreements.
• Legal Requirements: When required by applicable law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is subject to a different privacy policy.
• Protection of Rights: To protect the rights, property, or safety of Oqren, our customers, or the public.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting privacy@oqren.com. After deletion, we may retain anonymized, aggregated data for analytical purposes.

Database backups are retained for 30 days after deletion before being permanently purged from our systems.

6. Cookies

We use cookies and similar tracking technologies to operate and improve our services. These include:

• Essential cookies: Required for authentication and core platform functionality.
• Analytics cookies: Help us understand how users interact with our platform (e.g., pages visited, time on page).
• Preference cookies: Remember your settings and preferences.

You can control cookie settings through your browser preferences. Disabling essential cookies may affect platform functionality.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS) and at rest (AES-256), access controls, and regular security audits. See our Security page for details.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and enable two-factor authentication.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at privacy@oqren.com. We will respond within 30 days.

9. International Transfers

Oqren operates infrastructure across multiple regions. By using our services, you acknowledge that your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we will send an email notification to registered users.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: